Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 3 - 10 business days
  • North America : 3 - 10 business days
  • Europe : 3 - 10 business days
  • Australia, New Zealand and Oceania : 3 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Privacy policy

I need a privacy policy to tell you how I protect your details and how I use them.
This is quite easy for me; I need to know who you are and where you live so that I can send your purchases to you. For larger items I need to use a courier, the courier needs your email and mobile phone number so that they can arrange delivery. These details when provided are used solely for that purpose.
That's it really I do not use your details for any other purpose, I will only contact you through the Etsy Conversations facility.
I will reply of course if you email me.
I do not keep any records of your details other than those maintained by Etsy.
I am trying to figure out how to use Facebook, but in truth I am struggling with that.

Frequently Asked Questions

Will you accept returns?

The nature of my items is that they are breakable and often heavy. They do not react well to repeated travel and the heavy items are expensive to ship. I sell worldwide which involves Customs in your country when you buy and my country if you were to return. It is therefore impractical / impossible to have a blanket policy allowing returns.
However if you wish to make a return please contact me and we can resolve the issue, particularly if you are in UK or Europe as postage is easier and customs are not involved.